物流政策
At Creole Moon, we use USPS for shipping. After placing your order, you will receive a confirmation email. If you don't see it, check your spam folder or contact us at orders@creolemoon.com, as you may have entered an incorrect email.
Once your order is being prepared, a shipping label is created, and you'll receive a tracking number. Fulfillment typically takes up to 5 business days, not including shipping time. Shipping time is determined by the USPS service you select at checkout. Please note that Creole Moon cannot control delivery times once the package is in the hands of USPS.
- USPS Priority Mail/International Mail packages include insurance.
- USPS First Class Mail/International Mail packages do not include insurance.
Packages marked "Return to Sender" will be refunded, excluding shipping and handling costs.
Creole Moon is not liable for lost or stolen packages. For lost packages, you must file a claim with USPS directly. If your items arrive damaged, you will also need to file a claim with USPS, as they take responsibility once they pick up your order.
Please ensure your shipping information is accurate at checkout. Creole Moon is not responsible for packages with incorrect or incomplete addresses, phone numbers, or emails. Packages marked "Delivered" or "Abandoned" are not eligible for refunds or replacements. Claims cannot be filed for parcels marked as "Abandoned."
Restricted and Prohibited Items
These items may not be sent from the United States to any country:
- Aerosols
- Air Bags
- Alcoholic Beverages
- Ammunition
- Cigarettes
- Dry Ice
- Explosives
- Gasoline
- Hemp-based products (including cannabidiol [CBD])
- Marijuana (medical or otherwise)
- Mercury, including both liquid mercury (by itself and in older devices, like thermometers, barometers, and switches) and mercury vapor (found in devices like compact fluorescent bulbs)
- Nail Polish
- Perfumes (containing alcohol)
- Poisons
Additionally, each country has its own rules on what it will and won't allow: Find your destination country in the Individual Country Listings.